The foundations of social business: short path lengths
New technologies give an organization the ability to reconfigure its form any way it desires. We are not confined to any one structure any more. The mobile revolution has changed the logic of the network. The Internet is no longer about linked pages but connected purposes. We want to do something – with the help of information and other people.
For optimizing information the best structure for a social business would be a random network. A random network has the shortest possible number of steps between any nodes. An example of this is performing a Google search. The key measure here is the path length. That indicates how far away from each other everybody is, on average. The path length measures how many steps a piece of information has to go through between people. To create short path lengths in a typical hierarchical or process based structure you would need to know almost everything and everybody included in the organizational chart. You would need to have access to information that we typically don’t have in an organization of any size. Hierarchies and processes are thus not efficient ways to organize information based work. They are not transparent enough creating slowness and inefficiency. As a random network is not the easiest mental benchmark for an organization that wants to develop its information- and communication-related practices, another model has emerged to shorten the path lengths between people and information.
It is social filtering, curation.
There are very few isolated geniuses. But there are many bright people who have continued and improved the work of others. Capable people have capable predecessors, people who act as filters connecting people and high quality information. The key concept in the knowledge-based future is acknowledgment of the importance of these messengers beyond what we have been used to so far.
Social filtering, curation, is the new search.
In a sense, creative people are more remixers of other peoples’ ideas than inventors. Technology and development are not isolated acts by independent thinkers, but a complex storyline, where the storytellers and curators, are more important than the heroic inventors, if there ever were any.
We never know how the story will develop, but it cannot develop unless it continues. The new challenge for the creative economy is to understand the importance of attribution and giving credit. The first thing is to acknowledge the vital role of social filtering and the huge importance of the retweet.
Our attention is a result of the filters we use. These filters can be a mix of habits, company processes, organizational charts or tools. Increasingly these filters are social. They are the people we recognize. Our most valuable guides to useful bits of insight are trusted people whose activities we can follow in real time to help us enrich our views.